Guests

Easily keep your guest database clean and up-to-date from the Guests page in Tapp Back Office.

Managing Guest Profiles

Roadmap

Changelog

Feedback

All you need to know on getting started with Tapp!

Getting started

Set up your account in minutes - whether you’re launching a brand-new store or joining a team that’s already on Tapp.

Get Started with Tapp

Learn about how to setup & manage payouts

Payouts

Choose how often Tapp sends money from your balance account to your bank so
cashflow matches your business rhythm.

Manage Payout Schedule

Keep your earnings flowing to the right account by updating bank details
directly from the Payouts screen.

Update your Payout Bank details

Track past transfers and drill into each payout to confirm when money left Tapp
and where you got it.


Manage Payout History and Transaction Details

Need a quick snapshot of your shop’s payouts? You can email yourself a
CSV report for any period right from the Payouts tab.

Generating Payout Reports

Staff

Bring your team on board so they can start taking orders, managing the
listings and keeping service flowing smoothly.

Invite Staff to your shop

Keep your team list accurate by updating roles, contact details or removing
profiles whenever things change.

Manage Staff profiles

Orders

Easily settle outstanding bills right from the Collect payment workflow in the app.

Collect Payments for placed orders

Need to change items before you take payment? Use Modify order to reopen the ticket, adjust it, and resubmit with the same order number.

Modify an existing order

See just the tickets you’re responsible for—or every open ticket
in the venue—without leaving the Your register screen.

My Orders and All Orders


Finish the order's journey once the bill is settled so it disappears from Active orders and your register count stays accurate.

Completing an Order after payment

When a guest changes their mind or you need to put money back on a card, you can refund any Completed order right from the Order details screen.

Issue a Refund for a completed order

Start a tab in seconds—either enter a custom amount or pick items from the menu—then send the ticket to production and move on to the next table.

Create a New Order

Bookings

Easily track every reservation and act on new requests from the Bookings screen.

Manage Confirmed and Pending bookings

Reserve a table for walk-ins or phone enquiries from anywhere—right inside
Tapp’s web back-office or the staff mobile app.

Add a New Booking

Need to tweak the date or guest details? You can edit any confirmed or
pending reservation from the web-dashboard or the staff mobile app
without cancelling the original booking.

Modify an Existing Booking

Locations

Create an additional shop location—from name to menu—in one seamless flow.

Setting up a New shop (location)

Uploading your Menu

Update offering names, prices, descriptions, and more from either the Tapp mobile app or the web back-office. The core flow is similar on both platforms, but the interfaces differ slightly.

Editing your Menu

Keep your menu accurate and avoid disappointing customers by updating
item availability as soon as you run out—or when stock comes back in.

Updating stock

Shop settings

Shop Settings (mobile) and Settings (web) let owners control
payment methods, menu-item fields, and checkout rules for the specific
store you’re currently viewing.

Manage Shop Settings

See an overview of all locations (shops) in one place - contact details, management details, opening hours and more. Keep the information that customers and staff rely on fully up to date.

Shop overview

See how to update & manage your profile settings

Profile settings

Use Profile Settings to control the personal details and device-level features tied to your Tapp login—separate from any shop or location settings.