> ## Documentation Index
> Fetch the complete documentation index at: https://help.usetapp.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Get a receipt for your guest order

> Request your receipt by email or text and download an available receipt from the guest ordering page.

Keep a copy of your order receipt without placing another order or making another payment. Check the shop, order number and amounts before saving or sharing it.

## Who can do this?

Guests can request a receipt for their own current order when the receipt page is offered. Use the same browser you used for checkout. If the page cannot recognize your order, ask the shop to send the receipt from that order.

## Where to do it

On the guest ordering page, use **Get your receipt** when it appears after checkout. An available online receipt has a separate **Download PDF** button.

On the receipt-request page, **Total** is the order amount. A confirmed tip can appear separately as **Tip**, alongside **Total paid**. **Unknown** for Total paid means the page cannot confirm that amount. Missing tip rows do not establish that no tip was paid; ask the shop about an unclear or refunded payment.

## Request an email or text

1. Choose **Email**, or choose **Phone** for a text message.
2. Enter the address or phone number. For a phone number, check the flag and select the correct country code; the field initially selects Great Britain.
3. Correct any highlighted details. Switching between Email and Phone clears what you entered, so enter the recipient again after switching.
4. Select **Send receipt** and wait for the result. The button shows **Sending receipt...** while the request is running.
5. After a successful request, the page continues to your order progress. Check your inbox or messages for the receipt.

Choose **Not now** before sending if you do not want to request a receipt at this point. This takes you to order progress without starting a receipt request. If you already selected **Send receipt**, choosing **Not now** does not cancel that request; the message may still arrive. Neither action cancels your order or refunds your payment.

An email receipt includes a PDF attachment. A text message includes a temporary link to download the PDF. Save the file while the link works. If it has expired or no longer opens, ask the shop for a fresh copy using your order number.

## Download and read a receipt

On an available online receipt, select **Download PDF**. The button shows **Downloading...** while the file is being prepared. Look in your browser’s downloads for `receipt-` followed by your order number and `.pdf`. If no file appears after the button becomes available again, try once more or ask the shop for a copy; a failed download may not show an error message.

Refund details can distinguish **Originally collected**, **Tip returned**, **Total returned** and **Remaining paid**. **Unknown** or **Tip refund status unknown** means the page cannot confirm that amount. Do not calculate a refund from the original total or pay again based only on a missing receipt.

## Platform and market notes

These steps apply to the guest ordering page in Great Britain and Germany. Check the phone country code even when the page is in German. The shop can help with a copy through the web or mobile app.

## Troubleshooting

If sending fails, check the recipient and retry when the page is ready. For missing email, check spam. If **No receipt data found** appears or downloading fails, contact the shop with your order number. A send confirmation does not prove the message reached your inbox.

## Related articles

* [Complete or resume payment](/en/guests/complete-or-resume-payment)
* [Leave a tip after paying](/en/guests/leave-a-tip-after-payment)
* [How staff send receipts](/en/history/print-email-or-text-receipt)