> ## Documentation Index
> Fetch the complete documentation index at: https://help.usetapp.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Complete an offline order's sale details

> Review a terminal payment and record what was sold without charging the customer again.

Use **Offline orders** to complete missing sale details for payments started on a payment terminal. Saving records the goods or services already sold. It does not collect another card payment or retry a declined one.

## Who can do this?

Owners and Managers can review and complete offline orders for their shop. Staff cannot use this management page.

## Where to do it

In the web app, choose **Offline orders** from the side menu. Select the correct shop. These steps concern the offline-order list, not a new terminal activation or a new checkout.

## Review the payment

1. Leave **Needs attention** selected to focus on records that need work. Clear it when looking for an already completed record.
2. Select the terminal sale. Check its amount, currency, terminal and payment references against the sale you are reviewing.
3. Read the payment status and any explanation. Pending, declined or conflicting payments cannot be marked paid through this form.
4. Use **Refresh payment evidence** when details are missing or may have changed.
5. Continue only when **Complete sale details** is available.

A record can return to Needs attention after it was completed if later payment information requires review. An empty filtered list is not proof that no terminal sales exist. Use the page controls to check other results when needed.

## Record what was sold

1. Enter a clear **Description** for the goods or services on each line.
2. Enter the **Amount including VAT** and select the applicable **VAT** choice for each line. Use your shop's agreed tax treatment; do not guess a rate to make the form save.
3. Use **Add another line** when the payment covers more than one group of goods or services. Remove unnecessary lines.
4. Enter positive amounts with a decimal point and at most two decimal places. This form does not accept a decimal comma or a currency symbol.
5. Check **Sale total** and **Remaining to allocate**. The line amounts must match the payment exactly, with nothing remaining.
6. Review all lines, then choose **Reconcile order**. This saves the details directly without another confirmation dialog.
7. Wait for **Reconciled**, then use **View in order history** to check the resulting order.

The recorded order is completed using the existing payment. Do not create another order or take payment again just because it was previously missing from ordinary History.

## Changed information and errors

If payment information changes while the form is open, saving can be refused. Before refreshing, note any unsaved descriptions, amounts and VAT choices: updated payment information can reset the form. Review the latest result and re-enter the lines if needed before trying again. Do not reuse an old amount after a refund, adjustment or conflicting payment notice.

If saving fails or the connection drops, check whether the sale already appears as Reconciled or in History. A completed record cannot be rewritten through this form. Contact Tapp support if its details are wrong or the payment needs review.

## Platform notes

These steps describe the web app. The name Offline orders does not turn on offline payment acceptance on a device. This page receives terminal payment information and fills in missing sale details.

## Market notes

The workflow supports shops in Great Britain and Germany. Currency and available tax choices follow the shop and payment. A mismatch needs investigation rather than a manually changed total.

## Troubleshooting

If the page cannot load, refresh with a working connection. For pending, declined or conflicting outcomes, check the payment with your shop's payment administrator or Tapp support. Provide the displayed payment reference and explain whether goods were already supplied.

## Related articles

* [Understand order details and statuses](/en/history/understand-order-details-and-statuses)
* [Print, email or text a receipt](/en/history/print-email-or-text-receipt)