> ## Documentation Index
> Fetch the complete documentation index at: https://help.usetapp.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Review and correct team attendance

> Check recorded attendance and correct a team member's start or finish time for a shift.

Check recorded attendance before correcting it.

## Who can do this?

Owners and Managers can correct their shop's team attendance. Staff can manage their own check-ins, but cannot change another person's records here.

## Where to do it

In the web app, select the shop, open **Shifts** → **Check-ins**, select the person for **Manage attendance**.

In the mobile app, open **Work** → **Team check-ins** → **View all**. The dashboard previews only three people. Choose **Today** or **History**, scroll for more and select the person. For a shift with one person, you can select the whole card.

Mobile **History** initially covers the previous 60 days. Narrow it with **From** and **To**; when both are set, keep them no more than 60 days apart. History excludes shifts ending today. Pull down to refresh. A scheduled duration or work-role label on a card does not prove someone attended; check the person's record.

A missing valid check-in shows **Late** from the scheduled start and **Missed** from the scheduled end. Verify actual attendance.

## Correct times in the web app

1. Check the person's name, shift date and hours.
2. Enter the actual start under **Check-in time**. A missing start may default to the scheduled time. Select **Modify check-in**, confirm and wait for **Check-in updated**.
3. Enter the actual finish under **Check-out time**. Without a saved finish, the suggested value is the earlier of the scheduled end and now. Check it carefully.
4. If **Why is this check-out late?** appears, enter a reason. Closing an active record more than 15 minutes after its scheduled end requires this explanation.
5. Select **Modify check-out**, confirm and wait for **Check-out updated**. Verify both saved times.

Save a missing start before entering a finish. Start and finish save independently. Neither can be in the future, and the finish cannot precede the start. Updating a completed record's start keeps its finish. Updating its finish does not request a new late reason or replace the existing reason shown in the web form.

## Platform notes

In the mobile app, under **Manage attendance**, choose **Modify check-in** or **Modify check-out**, select the actual time, choose **Confirm**, then confirm the person and time. Check the refreshed record after each action.

The picker uses five-minute steps and only enables confirmation when its value changes. If you need to save the unchanged suggested time or a time you cannot select accurately, use the web app. Do not enter an inaccurate time to enable confirmation.

A missing finish defaults to the scheduled end, which may still be in the future. For an unfinished record, the mobile form asks for a reason once the current time is over 15 minutes past the scheduled end—even when entering an earlier finish. Enter it before opening **Modify check-out**.

## Mark a record as missing

Choose **Mark as missing** and confirm only when the record should stop counting as valid attendance. This cancels an existing record, including a completed one, and keeps the shift assignment. Without a record, it creates nothing.

Adding the check-in again reactivates the cancelled record with a new start and clears its old finish and reason. Enter the actual finish separately if needed. Adding a missing check-in can also close the person's offer and reject requests to take that shift.

The mobile **Delete shift** action removes the whole shift. It is not an attendance correction; read [the deletion guide](/en/shift-management/review-and-delete-shifts) first.

## Market notes

Great Britain and Germany use the shop's local time. Check-in uses the shift's start date; an early-morning check-out can fall on the following day. If the form cannot represent the correct day, contact Tapp support.

## Troubleshooting

After an error or outdated result, reopen the refreshed entry and check what saved before retrying. If another active check-in blocks a correction, resolve the actual attendance with the person first. A loading error does not mean there are no records.

## Related articles

* [Check in and out](/en/shift-management/check-in-and-out)
* [Create and staff a shift](/en/shift-management/create-and-staff-a-shift)