> ## Documentation Index
> Fetch the complete documentation index at: https://help.usetapp.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Change a staff role

> Promote or demote a store team member while preserving Owner safeguards and Manager limits.

A role change immediately changes what the person may do in that store. It does not change their role in another store. Review the target person, current role, new role, and your own authority before saving.

## Who can do this?

Frontmatter roles list everyone affected by the flow. Administration is server-limited to **Owners and Managers**; Staff may perform only the explicitly described joining or access flow.

## Where to do it

Use **Staff** in the Management web app for lists, profiles, and administration. Invitations take new users into the staff signup flow. The Management mobile app has corresponding team, detail, invite, and join screens.

## Steps

1. Open the team member's profile, choose edit, and select the new role.
2. As an Owner, you may assign Owner, Manager, or Staff, but you cannot demote the final remaining Owner.
3. As a Manager, you may move Staff to Manager or another Manager to Staff. You cannot modify an Owner or choose Owner as the new role.
4. Read any demotion warning and confirm the intended selection. Save once, then refresh the profile.
5. Ask the affected user to refresh or sign in again. Verify access with the expected store selected rather than testing in a different membership context.

## Platform notes

Roles are store-specific and checked by the API. Web and mobile share the same memberships; a visible control does not replace permission. After a change, refreshing or signing in again may be needed for locally held navigation and store context to catch up.

## Market notes

The same roles and flows apply in GB and Germany. Language and contact formatting are localized, but the Owner → Manager → Staff hierarchy and safeguards do not change by market.

This guide reflects the product on 17 July 2026. When navigation and the server response disagree, the API rule is authoritative; it prevents a visible surface from creating extra permission.

## Troubleshooting

* The API rejects changes to the only Owner. Add or promote another Owner first when ownership must move.
* A Manager cannot promote themselves or anyone else to Owner and cannot alter an Owner. If the operation is legitimate, an Owner must perform it.

## Related articles

* [Understand Owner, Manager, and Staff roles](/en/staff/understand-roles-and-permissions)
* [Remove a staff member from a store](/en/staff/remove-staff-member)