# Tapp Help Center

> Practical answers for Tapp merchants, staff, and guests.

## Docs

- [Configure booking settings](https://help.usetapp.io/en/bookings/configure-booking-settings.md): Set party-size limits, booking durations, standard duration, guest duration choice, and no-show timing.
- [Create a booking](https://help.usetapp.io/en/bookings/create-booking.md): Create a staff-side booking with valid guest, party, time, duration, contact, notes, and table data.
- [Edit or reschedule a booking](https://help.usetapp.io/en/bookings/edit-or-reschedule-booking.md): Change a booking's guest details, date, time, duration, party size, notes, staff, or tables safely.
- [Bookings](https://help.usetapp.io/en/bookings/index.md): Create, find, reschedule, seat, and complete bookings while managing availability and overlapping reservations.
- [Manage booking status](https://help.usetapp.io/en/bookings/manage-booking-status.md): Confirm, deny, mark no-show, or archive a booking using only supported status transitions.
- [Resolve overlapping bookings](https://help.usetapp.io/en/bookings/resolve-overlapping-bookings.md): Identify overlapping calendar events or table assignments and choose a valid time or table arrangement.
- [Search and filter bookings](https://help.usetapp.io/en/bookings/search-and-filter-bookings.md): Find bookings by identity, contact, date, status, or booking data and sort the matching records.
- [Start an order from a booking](https://help.usetapp.io/en/bookings/start-order-from-booking.md): Seat a confirmed booking on Live Floor and create a POS order linked to its active table session.
- [Use booking calendar and list views](https://help.usetapp.io/en/bookings/use-calendar-and-list-views.md): Choose the booking view that best supports schedule planning, pending work, or detailed record review.
- [Devices and terminal mode](https://help.usetapp.io/en/devices/index.md): Register and review team devices, choose POS or terminal behavior, dispatch payments, and remove stale registrations.
- [Mark a device for POS](https://help.usetapp.io/en/devices/mark-pos-device.md): Control whether a registered device can appear as a target for cross-device POS payment dispatch.
- [Register a team device](https://help.usetapp.io/en/devices/register-team-device.md): Register the signed-in mobile installation for the selected shop and keep its heartbeat current.
- [Remove a registered device](https://help.usetapp.io/en/devices/remove-registered-device.md): Remove a stale or retired installation while understanding who can delete which device record.
- [Understand Staff device-list access](https://help.usetapp.io/en/devices/staff-device-list-access.md): Understand why Staff can be authorized to read store devices while management navigation remains hidden.
- [Use terminal mode or remote payment](https://help.usetapp.io/en/devices/use-terminal-mode-or-remote-payment.md): Prepare a POS device for customer-facing terminal use or send payment to another POS device.
- [View devices and last seen](https://help.usetapp.io/en/devices/view-devices-and-last-seen.md): Review registered devices by POS state, platform, and the last heartbeat received by Tapp.
- [Choose your operating market](https://help.usetapp.io/en/get-started/choose-operating-market.md): Choose Great Britain or Germany so Tapp applies the correct signup and tax context.
- [Complete German platform billing](https://help.usetapp.io/en/get-started/complete-german-platform-billing.md): Activate the required German platform subscription before continuing into Tapp.
- [Create an owner account](https://help.usetapp.io/en/get-started/create-owner-account.md): Create and verify the owner account that starts your Tapp business setup.
- [Get started with Tapp](https://help.usetapp.io/en/get-started/index.md): Set up your Tapp account, business, first shop, menu, and team with market-aware onboarding guidance.
- [Invite team members during setup](https://help.usetapp.io/en/get-started/invite-team-members-during-setup.md): Send team invitations from the final shop-setup step and review any failed contacts.
- [Resume the setup checklist](https://help.usetapp.io/en/get-started/resume-setup-checklist.md): Return to the next incomplete shop task without losing the saved wizard position.
- [Set up your business and first shop](https://help.usetapp.io/en/get-started/set-up-business-and-first-shop.md): Add the legal business and shop details Tapp needs for your first operating location.
- [Set up your menu during onboarding](https://help.usetapp.io/en/get-started/set-up-menu-during-onboarding.md): Import a menu or add the first category and item from the onboarding checklist.
- [Create or attach a guest at POS](https://help.usetapp.io/en/guests/create-or-attach-guest-at-pos.md): Select an existing guest or create a valid guest record and attach it to a POS order.
- [Delete a guest](https://help.usetapp.io/en/guests/delete-guest.md): Remove a guest from active store views while preserving the record behind linked orders and bookings.
- [Edit guest information](https://help.usetapp.io/en/guests/edit-guest-information.md): Correct a guest's name, email, or phone while keeping the record inside its original store.
- [Find and filter guests](https://help.usetapp.io/en/guests/find-and-filter-guests.md): Search, sort, and page through the store guest list while respecting role and store boundaries.
- [Guest management](https://help.usetapp.io/en/guests/index.md): Find guest profiles, review activity, attach a guest to an order, maintain contact details, and delete records.
- [View a guest profile and history](https://help.usetapp.io/en/guests/view-guest-profile-and-history.md): Review guest contact details, bookings, orders, spend, and rating in the selected store.
- [Complete a Pay later order](https://help.usetapp.io/en/history/complete-pay-later-order.md): Edit or take payment for a Pay later order, then mark it complete from History.
- [Order history](https://help.usetapp.io/en/history/index.md): Find previous orders, understand their state, finish eligible payments, issue refunds, and provide receipts.
- [Print, email or text a receipt](https://help.usetapp.io/en/history/print-email-or-text-receipt.md): Deliver an eligible order receipt to a configured printer, email address or phone number.
- [Refund an order](https://help.usetapp.io/en/history/refund-an-order.md): Start a full refund from History and follow its initiated, completed or failed status.
- [Resume a payment or unfinished order](https://help.usetapp.io/en/history/resume-payment-or-unfinished-order.md): Continue a submitted, initiated or failed payment from History without creating a second order.
- [Search and filter order history](https://help.usetapp.io/en/history/search-and-filter-order-history.md): Find orders by search, date range, sorting and pagination in the selected shop.
- [Understand order details and statuses](https://help.usetapp.io/en/history/understand-order-details-and-statuses.md): Read an order's guest, items, totals, payment state and next available action.
- [Tapp Help Center](https://help.usetapp.io/en/index.md): Find practical answers for setting up and using Tapp across every supported product surface.
- [Complete the due-diligence call](https://help.usetapp.io/en/kyc/complete-due-diligence-call.md): Book the post-verification call and distinguish a recorded booking from final due-diligence approval.
- [Business verification (KYC)](https://help.usetapp.io/en/kyc/index.md): Start or resume business verification, understand its status, prepare for due diligence, and resolve supported blockers.
- [Start or resume KYC](https://help.usetapp.io/en/kyc/start-or-resume-kyc.md): Open a fresh provider-hosted verification session as the shop Owner without guessing required evidence.
- [Troubleshoot KYC](https://help.usetapp.io/en/kyc/troubleshoot-kyc.md): Resolve only evidenced KYC states and errors, then escalate safely without inventing provider requirements.
- [Understand KYC status](https://help.usetapp.io/en/kyc/understand-kyc-status.md): Read verified, payment, payout, due-diligence, and call-booking signals without over-interpreting them.
- [Extend a table session](https://help.usetapp.io/en/live-floor/extend-table-session.md): Move an active session's expected end safely without running past the next booking on its tables.
- [Free a table or close its session](https://help.usetapp.io/en/live-floor/free-table-or-close-session.md): End an active table session, release its physical tables, and archive a linked booking through completion.
- [Live floor](https://help.usetapp.io/en/live-floor/index.md): See current table activity, seat walk-ins and bookings, extend service, manage orders, and free tables.
- [Manage an order from Live Floor](https://help.usetapp.io/en/live-floor/manage-order-from-live-floor.md): Add, pay, modify, refund, or send a receipt for orders linked to an active table session.
- [Mark an unseated booking no-show from Live Floor](https://help.usetapp.io/en/live-floor/mark-seated-booking-no-show.md): Free a table held by an overdue booking that has no active session and record the guest as no-show.
- [Seat a walk-in](https://help.usetapp.io/en/live-floor/seat-a-walk-in.md): Create a walk-in booking and active table session with a suitable table, party size, duration, and guest.
- [Understand Live Floor](https://help.usetapp.io/en/live-floor/understand-live-floor.md): Read room filters, map or list layouts, table states, incoming bookings, and active sessions.
- [View a table session](https://help.usetapp.io/en/live-floor/view-table-session.md): Inspect current and upcoming guests, session timing, table context, notes, and linked orders.
- [Add and edit a menu item](https://help.usetapp.io/en/menu/add-and-edit-menu-item.md): Create or update an item with its category, price, VAT, visibility and optional details.
- [Change item availability](https://help.usetapp.io/en/menu/change-item-availability.md): Mark an item sold out or return it to stock without changing the rest of its menu details.
- [Choose VAT for menu items](https://help.usetapp.io/en/menu/choose-vat-for-menu-items.md): Select the market-specific VAT code and verify the tax-inclusive price for each menu item.
- [Find products and switch menu views](https://help.usetapp.io/en/menu/find-products-and-switch-views.md): Search, filter, sort and switch between list and grid views on the Menu page.
- [Import a menu with AI](https://help.usetapp.io/en/menu/import-menu-with-ai.md): Upload menu images or documents, start processing and review the generated categories and items.
- [Menu management](https://help.usetapp.io/en/menu/index.md): Organize categories and items, control availability, import menu content, and apply the correct VAT treatment.
- [Manage menu categories](https://help.usetapp.io/en/menu/manage-categories.md): Create, rename, hide or delete categories and understand their effect on contained items.
- [Move or delete a menu item](https://help.usetapp.io/en/menu/move-or-delete-menu-item.md): Move an item to another category or permanently delete it after checking downstream visibility.
- [Dismiss a notification](https://help.usetapp.io/en/notifications/dismiss-notification.md): Remove an individual notification from your visible list while preserving the underlying event.
- [Notifications](https://help.usetapp.io/en/notifications/index.md): Review operational notifications, understand their types, mark them read, and dismiss items you no longer need.
- [Mark notifications as read](https://help.usetapp.io/en/notifications/mark-notifications-read.md): Mark one notification or all current unread notifications as read without dismissing them.
- [Understand notification types](https://help.usetapp.io/en/notifications/understand-notification-types.md): Recognize order, booking, rating, message, system, and other notifications in Tapp.
- [View and filter notifications](https://help.usetapp.io/en/notifications/view-and-filter-notifications.md): Find the notifications that matter by shop, read state, search text, date range, and page.
- [Analytics access for Staff](https://help.usetapp.io/en/overview/analytics-access-for-staff.md): Understand why Staff may see an Overview route but cannot open Manager-level analytics data.
- [Use dashboard reporting periods and KPIs](https://help.usetapp.io/en/overview/dashboard-reporting-periods-and-kpis.md): Change the Overview period and interpret values, charts and previous-period comparisons.
- [Overview and analytics](https://help.usetapp.io/en/overview/index.md): Use the Tapp overview to switch shops, read operational KPIs, and open the analytics available to your role.
- [Navigate the Admin App and switch shops](https://help.usetapp.io/en/overview/navigate-and-switch-shops.md): Use the main navigation and shop picker without carrying one shop's context into another.
- [Understand the Overview dashboard](https://help.usetapp.io/en/overview/understand-overview-dashboard.md): Read the sales, orders, ratings, staff and booking information shown on the Overview page.
- [Use advanced Analytics](https://help.usetapp.io/en/overview/use-advanced-analytics.md): Open domain analytics, choose a time frame and move between revenue, menu and operational insights.
- [Add a Fast Charge and VAT](https://help.usetapp.io/en/point-of-sale/add-fast-charge-and-vat.md): Add an ad-hoc amount to the basket with a description and market-specific VAT rate.
- [Apply a promotion or voucher](https://help.usetapp.io/en/point-of-sale/apply-promotion-or-voucher.md): Apply one eligible promotion or validate a voucher code before preparing the order for payment.
- [Attach a guest or table to an order](https://help.usetapp.io/en/point-of-sale/attach-guest-or-table.md): Link the basket to a known guest, a single table or a combined table before payment.
- [Cancel payment, complete the order and send a receipt](https://help.usetapp.io/en/point-of-sale/cancel-complete-and-receipt.md): Leave an active payment safely, mark paid service complete and deliver the final receipt.
- [Point of sale](https://help.usetapp.io/en/point-of-sale/index.md): Build an order, attach service context, apply discounts, take payment, dispatch work, and complete the sale.
- [Send payment to another device](https://help.usetapp.io/en/point-of-sale/send-to-another-device.md): Dispatch the prepared order to an available Tapp device and monitor its payment response.
- [Start an order and build the basket](https://help.usetapp.io/en/point-of-sale/start-order-and-build-basket.md): Find sellable items, choose variations and build a Point of sale basket for the active shop.
- [Take payment](https://help.usetapp.io/en/point-of-sale/take-payment.md): Prepare the order and collect payment by QR code, cash, payment link, SMS or Pay later.
- [Activate, pause, or end a promotion](https://help.usetapp.io/en/promotions/activate-pause-or-end-promotion.md): Move a promotion safely through active, paused, and permanently ended lifecycle states.
- [Choose how a promotion is applied](https://help.usetapp.io/en/promotions/choose-promotion-application-mode.md): Choose whether an offer applies from its schedule, a voucher code, or either supported route.
- [Choose promotion scope and schedule](https://help.usetapp.io/en/promotions/choose-promotion-scope-and-schedule.md): Limit a promotion to the right menu items, dates, weekdays, times, spend, and redemption cap.
- [Control whether guests can see a promotion](https://help.usetapp.io/en/promotions/control-guest-visibility.md): Publish an offer to guest ordering or keep it staff-only across browse, code, and deep-link paths.
- [Create a percentage or fixed promotion](https://help.usetapp.io/en/promotions/create-percentage-or-fixed-promotion.md): Build a reviewed percentage or fixed-value offer with valid scope, timing, and redemption rules.
- [Generate, share, and deactivate voucher codes](https://help.usetapp.io/en/promotions/generate-share-and-deactivate-vouchers.md): Create campaign or single-use voucher codes, share QR links, monitor use, and stop a code.
- [Promotions and vouchers](https://help.usetapp.io/en/promotions/index.md): Create, schedule, distribute, pause, and measure promotions while controlling how staff and guests can apply them.
- [Read promotion performance](https://help.usetapp.io/en/promotions/read-promotion-performance.md): Interpret redemption counts, discount cost, impact estimates, comparison bands, and measurement limits.
- [Redeem a promotion at point of sale](https://help.usetapp.io/en/promotions/redeem-promotions-as-staff.md): Apply an eligible scheduled promotion or voucher code to a POS order using an authorized store role.
- [Understand the Promotions hub](https://help.usetapp.io/en/promotions/understand-promotions-hub.md): Use the Promotions hub to see what is live, scheduled, paused, or permanently ended.
- [Design a room layout](https://help.usetapp.io/en/rooms-and-tables/design-room-layout.md): Shape a room grid and place physical tables without changing their booking capacity or identity.
- [Rooms and tables](https://help.usetapp.io/en/rooms-and-tables/index.md): Create rooms and tables, combine service areas, design layouts, and control availability across bookings and live floor.
- [Manage combined tables](https://help.usetapp.io/en/rooms-and-tables/manage-combined-tables.md): Group at least two physical tables into a reusable booking unit with its own party limit.
- [Manage rooms](https://help.usetapp.io/en/rooms-and-tables/manage-rooms.md): Create, edit, prioritize, find, and safely remove the room groups used by your shop.
- [Manage tables](https://help.usetapp.io/en/rooms-and-tables/manage-tables.md): Create and edit physical tables with capacity, party-size range, room, and booking priority.
- [Set table availability](https://help.usetapp.io/en/rooms-and-tables/set-table-availability.md): Show or hide a physical table in online bookings by changing its allocation priority.
- [Understand rooms and tables across Tapp](https://help.usetapp.io/en/rooms-and-tables/understand-cross-surface-effects.md): Understand how table configuration affects bookings, live floor, POS, layout, and guest availability.
- [Configure booking settings](https://help.usetapp.io/en/settings/configure-booking-settings.md): Set party-size bounds, guest duration choices, standard duration, and the no-show threshold.
- [Configure menu display](https://help.usetapp.io/en/settings/configure-menu-display.md): Control whether menu cards show images, titles, descriptions, tags, and duration information.
- [Configure payment methods](https://help.usetapp.io/en/settings/configure-payment-methods.md): Choose the payment methods shown by Tapp without exposing hidden or market-controlled fields.
- [Configure receipt printing](https://help.usetapp.io/en/settings/configure-receipt-printing.md): Install the print-station agent, review printer status, and set automatic receipt printing.
- [Configure tips and ratings](https://help.usetapp.io/en/settings/configure-tips-and-ratings.md): Allow or suppress tip and rating prompts in the shop checkout experience.
- [Disable a shop](https://help.usetapp.io/en/settings/disable-shop.md): Soft-deactivate a shop as its Owner and safely move to another active shop.
- [Settings](https://help.usetapp.io/en/settings/index.md): Configure shop payments, display, tipping, bookings, receipts, billing, fiscal behavior, profile, and availability.
- [Manage German platform billing](https://help.usetapp.io/en/settings/manage-german-platform-billing.md): Review and manage the DE owner subscription using the status and actions returned by Stripe billing.
- [Manage your profile and language](https://help.usetapp.io/en/settings/manage-profile-and-language.md): Review personal details and choose English or German for your own Admin App interface.
- [Use German fiscal compliance tools](https://help.usetapp.io/en/settings/use-german-fiscal-compliance.md): Provision and monitor DE fiscal tooling, daily closings, reports, and DSFinV-K export requests.
- [Add another shop](https://help.usetapp.io/en/shop-overview/add-another-shop.md): Create an additional shop as an Owner and handle the German add-on billing confirmation when required.
- [Configure regular opening hours](https://help.usetapp.io/en/shop-overview/configure-opening-hours.md): Set weekly venue and kitchen schedules with closed days and multiple non-overlapping periods.
- [Shop overview](https://help.usetapp.io/en/shop-overview/index.md): Switch between shops and maintain shop information, branding, opening hours, special hours, and new locations.
- [Manage the shop logo](https://help.usetapp.io/en/shop-overview/manage-shop-logo.md): Upload, preview, replace, or remove the logo used for a shop across Tapp applications.
- [Manage special opening hours](https://help.usetapp.io/en/shop-overview/manage-special-hours.md): Override the regular schedule for a dated range, including closures and split opening periods.
- [Switch between shops](https://help.usetapp.io/en/shop-overview/switch-shops.md): Move between shops you belong to and keep every screen scoped to the correct location.
- [Understand effective opening hours](https://help.usetapp.io/en/shop-overview/understand-effective-opening-hours.md): Understand how weekly schedules, holiday rows, kitchen inheritance, and dated exceptions combine.
- [Update shop information](https://help.usetapp.io/en/shop-overview/update-shop-information.md): Review and update the shop description and address while understanding which details are display-only.
- [Change a staff role](https://help.usetapp.io/en/staff/change-staff-role.md): Promote or demote a store team member while preserving Owner safeguards and Manager limits.
- [Edit staff information](https://help.usetapp.io/en/staff/edit-staff-information.md): Update a team member's first name, last name, note, and supported role from their staff profile.
- [Staff and roles](https://help.usetapp.io/en/staff/index.md): Invite team members, understand role permissions, maintain staff details, and move or remove people safely.
- [Invite a team member](https://help.usetapp.io/en/staff/invite-team-member.md): Invite a person by email or phone and assign the correct store role without exceeding your authority.
- [Join a team from an invitation](https://help.usetapp.io/en/staff/join-team-from-invitation.md): Complete the invited staff signup flow and enter the store with the role assigned by the inviter.
- [Reassign a staff member to another store](https://help.usetapp.io/en/staff/reassign-staff-member.md): Move a team member between stores with verified access, a destination role, and hierarchy safeguards.
- [Remove a staff member from a store](https://help.usetapp.io/en/staff/remove-staff-member.md): Revoke a person's store membership safely while preserving Owner hierarchy and operational history.
- [Understand Staff access to the Staff page](https://help.usetapp.io/en/staff/staff-access-to-staff-page.md): Know why a Staff user may see a Staff link but still be unable to load or administer team records.
- [Understand Owner, Manager, and Staff roles](https://help.usetapp.io/en/staff/understand-roles-and-permissions.md): Understand the server-enforced differences between Owner, Manager, and Staff access in a store.
- [View staff details and performance](https://help.usetapp.io/en/staff/view-staff-details-and-performance.md): Review a team member's contact details, role, notes, rating, sales, tips, and period comparison.

## Optional

- [Tapp website](https://usetapp.io)