Manage your Profile Settings

Use Profile Settings to control the personal details and device-level features tied to your Tapp login—separate from any shop or location settings.

Last updated 6 months ago

Prerequisites

  • Logged-in user on the Tapp iOS or Android app

  • Store owner has already switched Tap to Pay on for the shop (owners do this under Shop Settings › Payment)

Step-by-step

  1. Open the Profile Settings page
    From any Main screen, tap the user-profile icon in the top-right corner to reach your personal settings.

  2. Check who’s signed in
    A header shows “You’re logged in as …” plus a User ID—handy for support.

  3. Tap to Pay toggle (contactless payments)

    • iPhone – A switch labelled Tap to Pay on iPhone appears above notifications and is on by default (If enabled by your shop owner).
      - Switch off to disable Tap to Pay on iPhone (payments stay listed but inactive).
      - Switch on again to reactivate it just for your device.

    • Android – You’ll see Tap to Pay (also on by default). Turning it off disables Tap to Pay, for you only; flipping it back on re-enables payments.

    • If the shop-level toggle is off, you’ll get a warning modal asking you to contact an admin before you can enable the feature.

  4. Notification preferences
    The Allow notifications switch is on by default. If system-level notifications are blocked you’ll see an inline reminder to enable them in phone settings.

  5. Update your display name
    Tap the Name field to edit your first and last name; the change saves instantly to your profile.

  6. View contact details
    Phone number and email appear for reference but can only be updated by a shop admin in Staff section (Mobile or Web).

  7. Log out
    Tap Log out and confirm Yes to exit, or Cancel (or tap outside the pop-up) to stay signed in.

Troubleshooting

  • Tap to Pay toggle missing or disabled – Confirm the shop owner has enabled it at Store Settings › Payment and that your device supports NFC.

  • “Notifications are blocked” message – Enable push notifications in your device’s system settings, then retry the app toggle.

  • Can’t edit phone or email – Only owners can change staff contact details; ask an admin to update them under Staff.

FAQ

Will disabling Tap to Pay remove it at checkout?
No. The option remains visible to you, but transactions won’t go through until you re-enable the toggle.

Why do I see a KYC required alert when enabling Tap to Pay?
If your store hasn’t completed verification, Tapp prompts owners to finish KYC before accepting card payments.

Is my User ID the same as my store ID?
No. The User ID identifies you (helpful for support); store IDs live in Store Settings.