Modify an Existing Booking

Need to tweak the date or guest details? You can edit any confirmed or pending reservation from the web-dashboard or the staff mobile app without cancelling the original booking.

Last updated 6 months ago

Prerequisites

  • Web Dashboard – Owner, Manager or Staff login with access to Bookings

  • Mobile App – Owner, Manager or Staff role with the Dashboard › Bookings tile

Step-by-step

Web Dashboard

  1. Open the booking
    Go to Bookings, then click the reservation you want to change.

  2. Edit the necessary fields
    You can adjust Date, Time slot, Duration, Party size,
    guest contact information and notes.

  3. Review the form
    As soon as you change something, Cancel and Save changes
    buttons appear at the bottom of the page. (You can also Archive a booking to cancel it)

  4. Save your updates
    Click Save changes. The system validates each field and, if all
    inputs are valid, saves the booking and keeps you on the details
    page with the new information applied.

  5. Need to back out?
    Select Cancel instead to discard everything you’ve typed and
    restore the original details (You can also archive the booking to remove it).

Mobile App

  1. Open Bookings
    From the dashboard, tap Bookings, then pick the reservation
    card.

  2. Update the details
    All core fields—date, time slot, duration, party size and guest
    contacts—are editable on the Booking details screen.

  3. Save or cancel
    After editing, tap Done at the top right to apply, or press the Back arrow to exit without changing anything (button appear automatically when you make a
    change).

Troubleshooting

  • Save button stays inactive - Check that every mandatory field is filled and formatted correctly; the system validates inputs before it lets you save.

  • “Selected duration exceeds opening hours” - Choose a shorter visit length; the app blocks durations that spill past closing
    time.

  • Time slot cleared after edits - Changing duration or date resets the slot so you can pick from refreshed availability.

FAQ

Will guests be notified when I edit their booking?
Edits themselves do not trigger a new email or SMS. Guests only receive
notifications when a pending booking is confirmed or denied.

Can I archive an old booking instead of deleting it?
Yes. On the details page, use Archive booking to mark a past
reservation as inactive without losing its history.