Invite Staff to your shop

Bring your team on board so they can start taking orders, managing the listings and keeping service flowing smoothly.

Last updated 6 months ago

Prerequisites

  • Owner access – only the Owner role can send staff invites

  • The shop has been created and you’re either

    • finishing sign-up on the Invite your team screen, or

    • on the Dashboard › Staff screen (tap Invite new staff).

Step-by-step

  1. Open the invite form

    • During sign-up: tap Next on the Store Welcome screen.

    • After sign-up: Dashboard › Staff › Invite new staff (Remember to select the shop location appropriate!).

  2. Choose how to send the invite
    The form defaults to Email but you can switch to Phone using
    the Email/Phone toggle. Confirm you are adding staff to the correct shop - press the Currently viewing widget to select another shop.

  3. Enter contact details

    • Email – type a valid address (e.g. user@example.com).

    • Phone – pick the correct country code (e.g. +44 or +353) and
      enter digits only; separators like spaces or dashes are ignored
      and the number must match local length rules.

  4. Assign a role
    Tap Select Role and choose one of the predefined roles,
    alphabetically listed as Manager, Owner, Staff.

  5. (Optional) Add more people at once (Only during sign-up)
    Tap + Add team member to open another Email or Phone section.
    Previous entries stay in place so you can fill several invites
    before sending.

  6. Send or skip

    • Once every section has valid details, Invite staff turns
      active. Tap it to dispatch the invites –
      recipients get an email or SMS with their role and a team-join
      code.

    • Not ready? Tap Skip for now to move on without inviting
      anyone yet - (If you are in the sign-up process)

Troubleshooting

  • Invite staff is greyed out – one or more fields are empty or
    invalid. Check email format or phone-number length.

  • “Please enter a valid email address” – the address is missing “@”
    or a domain.

  • “Please enter a valid phone number” – digits don’t match the
    required length for the selected country code.

  • Switching Email ↔ Phone clears previous inputs to prevent mixing data
    between methods.

FAQ

What roles can I assign? Manager, Owner, Staff.
Can I invite later? Yes—use Dashboard › Staff › Invite new staff
whenever you’re ready.
How many team members can I add at once? As many sections as you
create with + Add team member; each must have valid details before
you can send (Only works during sign-up process).