Completing an Order after payment

Finish the order's journey once the bill is settled so it disappears from Active orders and your register count stays accurate.

Last updated 17 days ago

Prerequisites

You are logged in as Staff, Manager or Owner.
The order’s status is Paid - only paid tickets show the Mark order completed button.

Open the paid ticket
From Sell › Open Orders OR All Orders, tap the order marked Paid to open its Order overview screen.
Confirm details (optional)
Review items, comments and the price breakdown. No changes can be made at this stage.
Tap Complete order
Press Mark order completed at the bottom of the screen. The system will:
- change the order status to Completed
- close the overview and return you to Sell remove the order from Open orders
That’s it!
The order now lives in History with a green Completed label where you can still view details or issue a refund if required.

Can’t see Mark order completed? - Make sure the ticket shows Paid; if it’s still Awaiting payment or Submitted, collect payment first.
Order still appears in Open orders. - Pull down to refresh Sell page; if it remains, check that you tapped Mark order complete on the correct ticket.
Need to undo a completion? - You can’t reopen a completed order. Instead, locate it in All orders and tap Refund if a correction is needed.

Where do completed orders go?
They move to the All orders tab, keeping the register list clean.

Does completing send a receipt?
Receipts are sent separately. Completing the order simply updates its status.

Can I complete multiple orders at once?
No - each ticket must be opened and completed individually.