Collect Payments for placed orders

Easily settle outstanding bills right from the Collect payment workflow in the app.

Last updated 17 days ago

Prerequisites

  • You’re signed in on as Staff, Manager or Owner.

  • At least one order is in Awaiting payment status.

Step-by-step

  1. Open the Order screen

    • From Sell tab, tap All orders or select a specific order from the Recent orders list.

    • If no orders appear, the app shows “No orders at the moment.” - Start a sale, and select a payment method not collected now to make one.

  2. Choose the order to settle

    • Tap the relevant order id to open Order overview.

    • Review items, pricing and VAT, then tap Collect payment (Or Modify the order if needed first).

  3. Select a payment method
    The app lists all enabled options - Cash (If enabled by shop owner), QR code, Payment link, Send to SMS or Tap to Pay. Tap the method your guest prefers.

  4. Complete the payment

    Method

    What happens next

    Cash

    The Cash screen shows the order breakdown and a Done button. Tap Done → Confirm cash payment to mark the order Paid.

    QR code / Payment link / Send to SMS

    The guest pays on their own device. Supported card wallets include Visa, Mastercard, Apple Pay, Google Pay and more.

    Tap to Pay

    Follow on-screen prompts to take a contactless payment on the device.

  5. Send a receipt (optional)
    After successful payment the Get receipt screen appears. Enter the guest’s email or phone, then tap Send receipt, or skip this step by pressing Done if the guest declines.

Troubleshooting

  • Order isn’t listed – Confirm its status is Awaiting payment; only these appear in Collect payment.

  • Payment cancelled accidentally – Tap Back on the Cash screen and choose Don’t cancel in the alert to stay on the payment screen.

  • The order is paid, but isn’t showing on my revenue graph - For an order to show on the revenue graph, it needs to be fully completed. Once an order is paid, click ‘Mark order as complete’.

  • Guest can’t open the pay link – Verify they have internet access and that their card type is among the supported listed above. Older links will expire for security reasons, send a new link if this happens.

FAQ

Can I collect part-payments?
Not at this time—the order must be paid in full.

Does Tap to Pay work on any device?
Tap to Pay requires a compatible phone; if the option is greyed out, the device doesn’t support it. However, most modern phones support this - just be sure you have passed KYC.

Where can I see paid orders later?
Paid orders move from Collect payment to the History tab, keeping your register uncluttered.