Completing an Order after payment

Prerequisites

• You are logged in as Staff, Manager or Owner.

• The order’s status is Paid—only paid tickets show the Complete order button.

Step-by-step

1. Open the paid ticket
   From Your register › My Orders OR All Orders, tap the order marked Paid to open its Order overview screen.

2. Confirm details (optional)
   Review items, comments and the price breakdown. No changes can be made at this stage.

3. Tap Complete order
   Press Complete order at the bottom of the screen. The system will:

   • change the order status to Completed

   • close the overview and return you to Your register

   • remove the ticket from Active orders

   • update the order counters in New order and other widgets

4. That’s it!
   The order now lives in History with a green Completed label where you can still view details or issue a refund if required.

Troubleshooting

• Can’t see Complete order. - Make sure the ticket shows Paid; if it’s still Awaiting payment or Submitted, collect payment first.

• Order still appears in Active orders. - Pull down to refresh Your register; if it remains, check that you tapped Complete order on the correct ticket.

• Need to undo a completion? - You can’t reopen a completed order. Instead, locate it in History and tap Refund if a correction is needed.

FAQ

Where do completed orders go?
They move to the History tab, keeping the register list clean.

Does completing send a receipt?
Receipts are handled right after payment is taken. Completing the order simply updates its status.

Can I complete multiple orders at once?
No—each ticket must be opened and completed individually.