Collect Payments for placed orders

Easily settle outstanding bills right from the Collect payment workflow in the app.

Last updated 6 months ago

Prerequisites

Open the Collect payment screen
- From Your register, tap Collect payment. You’ll see a list of unpaid orders sorted from newest to oldest.
- If no orders appear, the app shows “No unpaid orders at the moment”.
Choose the order to settle
- Tap the relevant order card to open Order overview.
- Review items, pricing and VAT, then tap Collect payment (Or Modify the order if needed first).
Select a payment method
The app lists all enabled options—Cash (If enabled by shop owner), QR code, Payment link, Send to SMS or Tap to Pay. Tap the method your guest prefers.

Complete the payment

	Method What happens next
Cash	The Cash screen shows the order breakdown and a Done button. Tap Done → Confirm cash payment to mark the order Paid.
QR code / Payment link / Send to SMS	The guest pays on their own device. Supported card wallets include Visa, Mastercard, Apple Pay, Google Pay and more.
Tap to Pay	Follow on-screen prompts to take a contactless payment on the device.

Send a receipt (optional)
After successful payment the Get receipt screen appears. Enter the guest’s email or phone, then tap Send receipt, or skip this step by pressing Done if the guest declines.

Order isn’t listed – Confirm its status is Awaiting payment; only these appear in Collect payment.
Payment cancelled accidentally – Tap Back on the Cash screen and choose Don’t cancel in the alert to stay on the payment screen.
Guest can’t open the pay link – Verify they have internet access and that their card type is among the supported listed above.

Can I collect part-payments?
Not at this time—the order must be paid in full.

Does Tap to Pay work on any device?
Tap to Pay requires a compatible phone; if the option is greyed out, the device doesn’t support it.

Where can I see paid orders later?
Paid orders move from Collect payment to the History tab, keeping your register uncluttered.