Open Orders and All Orders

Get an overview of whether the order is paid, unpaid or completed.

Last updated 2 days ago

Prerequisites

  • You’re signed in on a Staff, Manager, or Owner account.

  • The bottom-bar Sell tab is open.

Step-by-step

1. Open the Orders page
Go to the Sell tab.

1.a On the Sell page, find the All orders button.

1.b Beneath it, you’ll see the Recent orders list, which shows the latest orders in a real-time feed.

1.c Tap All orders to open the Orders page.

2. Open orders
The Orders page has two tabs: Open orders and All orders.

2.a Open orders shows all orders that have not yet been marked as completed.

2.b This can include both paid and unpaid orders.

2.c Any order that is still open appears here.

2.d Orders are sorted from most recent to oldest.

2.e Fields shown include Order, Date, Order Total and Status.

3. All orders (default view)
Tap All orders to see the store’s full order flow.

3.a This includes paid, unpaid, and completed orders.

3.b Orders are sorted from most recent to oldest.

3.c The counter updates automatically, with no manual refresh needed.

4. Browse or refresh
Scroll to move through the list. The list refreshes when you pull down or when you leave and return to the Sell tab.

5. Open an order
Tap any row to open the Order overview screen, where you can modify items or collect payment as usual.

Troubleshooting

  • I don’t see my order. Check whether the order is still open or already completed. Open orders only shows orders that have not yet been marked as completed.

  • List isn’t updating. Pull down to refresh, or navigate away and back to the Sell screen.

  • Why is the order still visible after payment? Paid orders stay in Open orders until they are marked as completed. To remove an order from the Open orders, open the order and tap Mark order completed.

FAQ

Which statuses can appear?
Submitted, Awaiting payment, and Paid are the most common statuses for open orders.

What is the difference between Open orders and All orders?
Open orders shows all orders not yet marked as completed. All orders shows the store’s full order flow, including paid, unpaid, and completed orders.

Does switching tabs affect other staff?
No. Tabs only filter what you see; they don’t change the underlying orders.