Add a New Booking

Reserve a table for walk-ins or phone enquiries from anywhere—right inside Tapp’s web app or the mobile app.

Last updated 17 days ago

Prerequisites

Web Dashboard – Owner, Manager or Staff account with access to Bookings in the side-navigation.

Mobile App – Owner, Manager or Staff role with access to the Home › Bookings screen.

Step-by-step

Web Dashboard

1. Go to Bookings
In the left navigation, click Bookings to open today’s list.

2. Start a new reservation
Select New booking (top right corner). The New booking page opens.

3. Fill in booking details

  • Full name - Fill in the guest’s name

  • Email - Fill in the guest’s email

  • Phone - Fill in the guest’s phone number (you can pre-select the country code from the dropdown)

  • Notes - Add any special notes to a booking (Optional)

  • Date – pick a day from the calendar

  • Time slot – choose an available start time

Optional: add notes for special requests.

4. Confirm
Click Create booking. A success toast appears, the booking moves to Confirmed, and the guest receives an SMS / email confirmation.

Mobile App

1. Open Bookings
From the Home tab, tap Bookings.

2. Add a new booking
Press the Add new booking button at the bottom of the screen.

3. Set date & time

  • Tap Date → choose a day

  • Tap Time Slot → pick an available time

  • (If shown) open Duration → select length; the app blocks options that exceed opening hours

Tap Continue.

5. Review & add guest details
Enter guest name, phone and/or email, plus optional notes. Invalid or empty required fields are highlighted. Tap Continue.

6. Finish
The app creates the booking in Confirmed status, sends the guest a confirmation, and shows a Booking confirmed! screen with an optional Order now shortcut.

Troubleshooting

  • “This field cannot be empty” - Ensure every required field has a value and either phone or email is provided.

  • Time slot missing - Verify the selected date; past times and slots outside opening hours are hidden.

  • Duration dropdown not visible - The owner may have disabled guest-selected durations in Booking settings.

FAQ

Does a new booking always go straight to “Confirmed”?
Yes. On both web and mobile, confirming the form immediately places the booking in confirmed status and notifies the guest.

Can I edit a booking after creating it?
Absolutely—open the booking card, choose Edit, adjust the fields, and save your changes.

What if the guest refuses to share contact details?
The system needs at least one contact method. Provide either a phone number or an email address to complete the booking.