Who can do this?
Owners, Managers, and Staff may view bookings and perform the operational action in this guide.Where to do it
Use Bookings in the Management web app for list, calendar, and details. Configuration is under Settings → Booking; the operational seating/order handoff is in Live Floor. Mobile has corresponding booking, detail, settings, and floor views.Steps
- Open Bookings and select New booking.
- Choose an existing guest or create one when your role permits guest administration, then confirm or enter the guest name and contact details.
- Select date, start time, party size, and an allowed duration. Staff-side creation uses the store’s booking settings and is confirmed rather than entering the guest pending queue.
- Add notes and optionally choose configured table or combined-table assignments. Verify capacity and room.
- Submit and wait for success. Open the new record to confirm status, time window, guest link, and table assignment.
Platform notes
Management web and mobile use the same booking and status endpoints. The guest web app can create bookings; guest bookings start Pending, while authenticated store staff manage operational bookings. Guest and table assignments are separate links.Market notes
The flow is the same in GB and Germany. Date, time, and calendar labels follow the store market and time zone. Use the displayed local time; a booking stores a local civil date and time. This guide was verified on 17 July 2026. Saved status, API authorization, and server validation of time windows and table occupancy are authoritative.Troubleshooting
- The API rejects dates outside the allowed range, unsupported durations, party sizes outside store bounds, and occupied table windows.
- Owner, Manager, and Staff may create bookings, but guest search/create is separately Owner/Manager-only. Staff can enter booking contact data without claiming access to the Guests directory.