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The Promotions hub is the control centre for store discounts. It shows each promotion’s name, value, schedule, and current state so you can decide what needs attention without opening every record.

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Who can do this?

Owners and Managers can perform this flow. Staff may see a link in some navigation states, but the promotion API does not grant administration access.

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Where to do it

Use Promotions in the Management web app for the labels in this guide. Equivalent promotion screens also exist in the Management mobile app. POS actions happen in the cart; guest-facing effects appear in the guest web store.

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Steps

  1. Open Promotions in the Management app and confirm that the correct store is selected.
  2. Read the value and schedule summary beneath each promotion name. Open a row for full targeting, timing, redemption, and code details.
  3. Use the status badge to distinguish draft, live, scheduled, paused, and ended promotions. The live indicator is refreshed against the current store-local schedule.
  4. Select New promotion when you are ready to build an offer. Expand Ended promotions only when you need historical entries.

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Platform notes

Web and mobile use the same promotion and authorization rules from the API. The guest app lists only guest-visible, currently applicable offers; voucher links can carry a code into the basket. A control shown on one platform never expands the server-enforced role.

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Market notes

The flow is the same for GB and Germany. Money is displayed in the store currency, and schedules are evaluated in the store’s local time zone. Check the selected store, currency, date, and time rather than relying on country assumptions. This guide reflects the product on 17 July 2026. The API-enforced role and saved promotion state are authoritative; local previews are guidance and the server validates the rules again when the change is persisted.

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Troubleshooting

  • If the hub does not load, verify your selected store and refresh the page. A Staff account may see a navigation link but the promotion APIs reject it; visibility of a link is not permission.
  • An active promotion can appear scheduled instead of live when today’s date, weekday, time, minimum spend, or redemption cap makes it inapplicable. Open the promotion to inspect those guardrails.