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Remove a device when its installation should no longer be registered for the shop. Deletion affects its device identity and eligibility for POS targeting, so identify the exact row before confirming.

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Who can do this?

Owners and Managers and Staff can use the parts described here. Store-wide management of other devices remains limited to Owners and Managers; self-service for the current device and read-only list access have different scopes. API authorization is authoritative.

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Where

Owners and Managers can select Delete on a device in the web Admin or native store-device management view. A device’s authenticated user can also remove their own device through self-service behavior, including deregistration during the native logout path.

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Steps

  1. Check device name, platform, last seen, POS state, and whether it is the current device.
  2. Make sure no active operation depends on that device as a payment target or customer-facing terminal.
  3. Select Delete and read the confirmation naming the device.
  4. Confirm once. If deleting the current native device, expect its locally stored current-device identity to be cleared.
  5. Refresh the device and POS-device lists before choosing another target.

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Platform notes

The API allows deletion by the device owner or a store Owner/Manager. The record is removed rather than simply hidden from the Admin list. A still-installed and signed-in native app may register again when its session and shop are valid, because registration is automatic.

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Market notes

Deletion behaves the same in GB and DE. It does not delete the user, remove the user’s shop role, cancel payments, or erase order history. Handle lost-device account security separately by reviewing credentials and access.

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Troubleshooting

A forbidden response means the caller is neither the device owner nor an Owner/Manager for its shop. If a deleted row returns, determine whether the installed app auto-registered again before deleting repeatedly. For a lost device, escalate access security rather than relying on the device row alone.