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Invite the initial team before leaving shop setup. Successful contacts receive the staff onboarding path; failed contacts remain visible so you can correct them.

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Who can do this?

The onboarding wizard itself is Owner-only. Outside onboarding, the API permits Owners and Managers to manage team members, subject to role hierarchy rules. Staff cannot send or administer these invitations.

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Where to do it

In Set up your shop, continue to the Team step after the shop description.

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Send invitations

  1. Add a team member in the invitation form.
  2. Enter the requested contact information and select the intended shop role.
  3. Add further team members if needed.
  4. Review the invitation cards before submitting.
  5. Send the invitations.
  6. If all invitations succeed, continue to the setup completion screen.
  7. If only some succeed, review the failure shown for each unsuccessful contact, correct it and try that contact again.
The API can return both successful and failed invitations in one request. Do not resend invitations that already succeeded simply because another contact failed. Each membership is shop-specific. Choose the role for this location; assigning it does not automatically create the same access in every business location. Review each failed contact separately because the API deliberately reports mixed outcomes. You may skip the Team step and invite people later from the Staff area. Skipping does not remove the Owner’s access or stop the rest of shop setup.

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Platform notes

Invitations are created on management web. The invited person completes the staff-specific registration flow and then receives access according to their role and shop membership. A visible navigation item is not proof that an invited Staff user can call a Manager-only API.

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Market notes

The team invitation and role model is shared across GB and Germany. Localized messages may differ, but Owner, Manager and Staff authorization is enforced by the API.

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Troubleshooting

For a mixed result, retry only contacts listed as failed and use the reason returned for each one. If every invitation fails, remain on the Team step; skipping is available when you prefer to invite later from Staff.