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Reassignment removes the person’s membership from the source store and creates it in the destination store with the chosen role. It is a transfer, not an additional multi-store assignment.

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Who can do this?

Frontmatter roles list everyone affected by the flow. Administration is server-limited to Owners and Managers; Staff may perform only the explicitly described joining or access flow.

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Where to do it

Use Staff in the Management web app for lists, profiles, and administration. Invitations take new users into the staff signup flow. The Management mobile app has corresponding team, detail, invite, and join screens.

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Steps

  1. Open the person’s Staff profile in the source store and choose Reassign shop.
  2. Select the destination store and the role they should have there. You must have Owner or Manager access to both source and destination.
  3. Confirm that the person is not already an employee of the destination and that you are not trying to reassign yourself.
  4. As a Manager, do not reassign an Owner. An Owner may move an Owner only when doing so does not remove the source store’s final Owner.
  5. Submit and wait for success. Return to the Staff lists for both stores to verify removal from the source and membership in the destination.

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Platform notes

Roles are store-specific and checked by the API. Web and mobile share the same memberships; a visible control does not replace permission. After a change, refreshing or signing in again may be needed for locally held navigation and store context to catch up.

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Market notes

The same roles and flows apply in GB and Germany. Language and contact formatting are localized, but the Owner → Manager → Staff hierarchy and safeguards do not change by market. This guide reflects the product on 17 July 2026. When navigation and the server response disagree, the API rule is authoritative; it prevents a visible surface from creating extra permission.

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Troubleshooting

  • The API rejects self-reassignment, an existing destination membership, missing destination access, and moving the only Owner.
  • If the person needs access to both stores, do not use reassignment. Invite or assign them separately to the second store through the approved membership flow.