Skip to main content
Two different situations look like overlap: calendar events can visually cover the same area, while table assignment conflicts are server-rejected resource collisions. The event chooser selects a record; only editing time or tables resolves a real collision.

​
Who can do this?

Owners, Managers, and Staff may view bookings and perform the operational action in this guide.

​
Where to do it

Use Bookings in the Management web app for list, calendar, and details. Configuration is under Settings → Booking; the operational seating/order handoff is in Live Floor. Mobile has corresponding booking, detail, settings, and floor views.

​
Steps

  1. In calendar view, select an area containing multiple events. Use the overlap dialog to choose the booking ID and guest you intend to inspect.
  2. Open each relevant booking and compare date, start time, duration, party size, and assigned table IDs.
  3. Decide which booking should move or use another table. Edit that booking and select a valid time, duration, table, or combined table.
  4. Save and wait for the server check. A successful update means the assignment no longer overlaps another active booking on that resource.
  5. Return to calendar and Live Floor to verify both records and the expected table availability.

​
Platform notes

Management web and mobile use the same booking and status endpoints. The guest web app can create bookings; guest bookings start Pending, while authenticated store staff manage operational bookings. Guest and table assignments are separate links.

​
Market notes

The flow is the same in GB and Germany. Date, time, and calendar labels follow the store market and time zone. Use the displayed local time; a booking stores a local civil date and time. This guide was verified on 17 July 2026. Saved status, API authorization, and server validation of time windows and table occupancy are authoritative.

​
Troubleshooting

  • A 409 response includes occupied table IDs and conflicting booking IDs. Use those IDs to inspect the exact records.
  • Selecting an item from the overlap dialog does not itself resolve anything. Do not mark a guest no-show merely to bypass a future scheduling conflict.