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After an interruption, check your existing order before ordering or paying again.

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Who can do this?

Payment choices depend on the shop. Keep using the same order and browser to resume checkout.

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Where to do it

Open checkout from your basket on the guest ordering page. Review Order summary and currency before continuing.

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Find your items and open the basket

Use Search for item names or descriptions. Categories appear above on phones and beside the menu on wider screens. Clear the search to browse everything. After adding items, select View basket at the bottom of the page. The button shows the item count and total. Review the basket, then choose Order now to open checkout. Choose Back to menu if you want to continue shopping.

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Enter details and choose payment

  1. Enter your Full name and at least one contact method: email or phone.
  2. For phone contact, check the country: it starts with Great Britain. If you enter both email and phone, both must be valid. Correct highlighted fields before continuing.
  3. Choose Pay now to continue to the payment page, or Staff collects payment if that option is offered and you want the team to collect it.
  4. Select Continue once and wait for the next page.
  5. For Pay now, finish the payment steps and return to the order page to check its result.
Staff collects payment leaves the order needing payment. Reaching the progress page does not mean you have paid. Tell the team that payment still needs to be collected.

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If you return from the payment page

The page checks the existing order. While Payment processing is shown, wait for the status to update. The app does not offer its normal back control during this check. Do not start a second order to get past the processing screen. When payment is confirmed, the flow continues to the receipt page. If Payment failed appears and checkout becomes available again, review the same order and use the offered payment steps. Returning to checkout does not require you to recreate an already submitted order. If your bank shows a charge but the page has not confirmed payment, ask the shop to check the order before paying again. A bank notification, connection error or unchanged screen alone does not establish the final order status. Contact details may reappear for the same order, shop and browser. When resuming a submitted checkout, these fields are locked and only Pay now is offered. Ask the shop to correct details or arrange staff payment. Enter details for each new order. If a submitted checkout is no longer recognized, contact the shop before restarting.

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Going back or cancelling

Before submission, going back returns to shopping. For a submitted unpaid order, Cancel order? offers Keep order or Cancel order. After a failed payment, cancellation can still be shown but is currently rejected; ask the shop to help resolve the order. Closing the browser does not cancel the order. For an unclear payment, ask the shop before ordering again. Successful cancellation returns to the menu.

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Platform notes

These steps describe the guest ordering page. Staff use the web or mobile app to check History and help with uncertain orders. The payment page may open outside the guest page; follow its return flow when finished.

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Market notes

These steps apply in Great Britain and Germany. Check the currency and shop before paying.

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Troubleshooting

On This page could not be displayed, select Refresh, then check the same order. Reloading does not confirm or cancel payment. For a basket priced in pounds, checkout requires at least £1. If Order now does nothing, check the total. Names need 2–100 characters. If your correctly spelled name is rejected, ask the shop for help. If the page reports that the kitchen is closed, check the shop’s current availability or ask its team. If an error remains after correcting the fields, keep the order number and message and ask the shop for help. Do not repeatedly press Continue while the page is working.