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Check recorded attendance before correcting it.

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Who can do this?

Owners and Managers can correct their shop’s team attendance. Staff can manage their own check-ins, but cannot change another person’s records here.

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Where to do it

In the web app, select the shop, open Shifts → Check-ins, select the person for Manage attendance. In the mobile app, open Work → Team check-ins → View all. The dashboard previews only three people. Choose Today or History, scroll for more and select the person. For a shift with one person, you can select the whole card. Mobile History initially covers the previous 60 days. Narrow it with From and To; when both are set, keep them no more than 60 days apart. History excludes shifts ending today. Pull down to refresh. A scheduled duration or work-role label on a card does not prove someone attended; check the person’s record. A missing valid check-in shows Late from the scheduled start and Missed from the scheduled end. Verify actual attendance.

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Correct times in the web app

  1. Check the person’s name, shift date and hours.
  2. Enter the actual start under Check-in time. A missing start may default to the scheduled time. Select Modify check-in, confirm and wait for Check-in updated.
  3. Enter the actual finish under Check-out time. Without a saved finish, the suggested value is the earlier of the scheduled end and now. Check it carefully.
  4. If Why is this check-out late? appears, enter a reason. Closing an active record more than 15 minutes after its scheduled end requires this explanation.
  5. Select Modify check-out, confirm and wait for Check-out updated. Verify both saved times.
Save a missing start before entering a finish. Start and finish save independently. Neither can be in the future, and the finish cannot precede the start. Updating a completed record’s start keeps its finish. Updating its finish does not request a new late reason or replace the existing reason shown in the web form.

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Platform notes

In the mobile app, under Manage attendance, choose Modify check-in or Modify check-out, select the actual time, choose Confirm, then confirm the person and time. Check the refreshed record after each action. The picker uses five-minute steps and only enables confirmation when its value changes. If you need to save the unchanged suggested time or a time you cannot select accurately, use the web app. Do not enter an inaccurate time to enable confirmation. A missing finish defaults to the scheduled end, which may still be in the future. For an unfinished record, the mobile form asks for a reason once the current time is over 15 minutes past the scheduled end—even when entering an earlier finish. Enter it before opening Modify check-out.

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Mark a record as missing

Choose Mark as missing and confirm only when the record should stop counting as valid attendance. This cancels an existing record, including a completed one, and keeps the shift assignment. Without a record, it creates nothing. Adding the check-in again reactivates the cancelled record with a new start and clears its old finish and reason. Enter the actual finish separately if needed. Adding a missing check-in can also close the person’s offer and reject requests to take that shift. The mobile Delete shift action removes the whole shift. It is not an attendance correction; read the deletion guide first.

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Market notes

Great Britain and Germany use the shop’s local time. Check-in uses the shift’s start date; an early-morning check-out can fall on the following day. If the form cannot represent the correct day, contact Tapp support.

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Troubleshooting

After an error or outdated result, reopen the refreshed entry and check what saved before retrying. If another active check-in blocks a correction, resolve the actual attendance with the person first. A loading error does not mean there are no records.